Delivery Information

Covid-19 Alert

Due to the Global Crisis caused by the Coronavirus (COVID-19), we cannot be held responsible for any delays caused by our shipping partners. During this time of crisis the operations of our shipping partners, as well as your national post, may be staggered due to the procedures and precautions that have been put in place in order to ensure the safety of all employees and recipients. As we await further updates regarding the status of the matter at hand, please be mindful that packages may be subject to any delays. Please feel free to reach out to our customer support team for any additional information regarding your order status or shipping procedures. Our team would be more than happy to help and we hope you all stay safe during this time of distress.

Where do we deliver?

We ship to Europe, South and North America, Asia, Africa from our Warehouse in Germany.

Delivery Time

Location	Shipping Days
Germany	2-3 Days
Rest of Europe	8-12 Days
North/South America	10-14 Days
Asia	10 - 14 Days
Africa	10 - 14 Days

 

Change of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Contact us on email at united@sacred-band.com for assistance.

If a package is sent to an incorrect address where the customer entered an incorrect shipping address, it can not be refunded if lost.

Items Out Of Stock

If an item is out of stock, we will dispatch the order once we get the item(s) back in stock.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

 

97% of our packages arrive on time. However, due to the pandemic delays may occur in some countries with regular post. Please feel free to reach out to our customer support team for any additional information regarding your order status or shipping procedures. Our team would be more than happy to help and we hope you all stay safe during this time of distress.